1. Punctuality Is Essential
Every appointment is allocated a specific time slot, and the next client's consultation is scheduled accordingly. Please ensure that you are available at your assigned time. Punctuality is essential because delays can affect the consultation schedule and other clients' appointments.
2. Advance Cancellation & Rescheduling
If you are unable to attend your appointment, please inform us at least 12 hours before the scheduled appointment. - One-time rescheduling may be offered without any additional charges. - Rescheduling is subject to appointment availability. - The replacement appointment must be confirmed with the clinic.
3. Last-Minute Cancellation (Within 12 Hours)
Cancellations made less than 12 hours before the scheduled appointment are subject to the following conditions: - 50% of the consultation fee will be deducted as a cancellation charge. - The remaining 50% will be adjusted towards one rescheduled appointment. - To confirm the rescheduled appointment, the client must pay the remaining 50% of the original consultation fee in advance. - This rescheduling facility can be used only once. - If the client misses the rescheduled appointment or cancels it again at short notice, the remaining amount will be forfeited, and a fresh appointment will require full payment. Please understand that appointment slots are reserved exclusively for individual clients, and last-minute cancellations often make it impossible to offer that time to someone else.
4. Missed Appointments (No-Show)
If a client fails to attend the scheduled appointment without prior notice, the appointment will be considered missed. The missed appointment will be subject to the late-arrival and expired appointment policy outlined below. No automatic refund will be applicable.
5. Late Arrival & Expired Appointment
Every appointment is reserved for a specific time slot. If a client fails to arrive within the scheduled time and the reserved slot expires, the appointment will be considered missed. In such cases: - 50% of the consultation fee will be deducted against the reserved time. - The remaining 50% will be adjusted towards one rescheduled appointment. - The client must pay the remaining 50% of the original consultation fee in advance to confirm the new appointment. - Rescheduling will be subject to availability and can be offered only once. - If the client misses the rescheduled appointment, a fresh appointment will require full payment. Please understand that even if a client arrives late, the reserved consultation time cannot always be transferred to another client or extended because subsequent appointments are already scheduled.
6. If the Practioner is Unable to Attend
We believe that punctuality and responsibility apply equally to both the client and the practitioner. In case of an unexpected delay or inability to attend an appointment from our side: - The client will be informed as early as possible. - A priority rescheduled appointment will be offered without any additional charges. - If the client cannot accept the alternative appointment, a full refund of the appointment fee will be provided.
7. Genuine Emergencies
We understand that unexpected situations and genuine emergencies can arise. Such cases may be considered individually at the clinic's discretion
Final Request
Your appointment time is reserved exclusively for you. When an appointment is missed or cancelled at the last moment, that valuable time often goes unused, and another client also loses the opportunity to receive a consultation. Respecting appointment time is a mutual responsibility. We respect your time, and we sincerely request you to respect ours. Thank you for your understanding, cooperation and continued trust. Shifa-e-Shafi Homeopathic Clinic